Terms of service

Product Availability

The availability of each product sold on JadaNextLevel.com is shown on the product detail page. Most in stock items will ship within 5-7 business days from when you place your order (Monday through Friday, excluding holidays.) Once "shipped" the item has left our fulfillment center. Some items are offered as pre-order and will ship to you as soon as they are available. The availability of any product is subject to change.

Undeliverable Shipments

When packages are returned to us as an undeliverable, we will attempt to contact you via the contact information you have provided to us, in order to obtain a different shipping address to re-ship the order. We are not responsible if the contact information you provided is not active or bounces back.

 

Canceling or Changing an Order

Once an order has been submitted, you must contact our customer service at cs@jadatoys.com to attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the fulfillment process except for remaining items in a partially shipped order.

Fair Purchase Policy

To ensure a fair purchasing experience for all customers, Jada Next Level reserves the right to cancel, limit, or refuse any order at our sole discretion if we believe it was placed in violation of these Terms.

The use of bots, automated purchasing software, scripts, browser extensions, exploits, or any other method designed to circumvent purchasing limits, gain an unfair advantage, manipulate the checkout process, or otherwise interfere with the normal operation of our website is strictly prohibited.

Orders suspected of being placed through automated means or other attempts to bypass our purchasing policies may be canceled without prior notice. We also reserve the right to limit quantities, refuse service, suspend or terminate customer accounts, and take any other action we deem necessary to protect the integrity of our website, product launches, and purchasing process.

By placing an order, you agree to comply with these Terms and acknowledge that any attempt to circumvent our purchasing policies may result in order cancellation and other appropriate actions.

 

Contacting Our Customer Service Center

E-mail Us: cs@jadatoys.com